Returns
Due to hygiene reasons, we do not accept returns or refunds on products once they have been opened or used. All sales are final for change-of-mind purchases. We will only offer a refund or replacement if the item arrives defective, damaged, or incorrect.
To start a return, you can contact us at support@groundingofficial.com. We’ll send you instructions on how and where to send your package.
Refunds
Once your return is received, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@groundingofficial.com.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
Have a question?
You can always contact us for any return questions at support@groundingofficial.com or by calling us at +1-(855) 533-0386 / +49-(800) 181-5728.