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After you place your order, it will be promptly forwarded to our shipping team for processing. As soon as your order is shipped, you will receive a tracking number via email.
We use a range of reliable shipping providers, including USPS, DHL, FedEx, and local couriers in your area.
No hidden fees or surprise charges—we take care of all customs duties and tariffs, so you don’t have to worry about any extra costs at checkout or delivery.
Our current processing time is 1-2 business days.
For standard shipping, the delivery times are as follows:
We ship from warehouses located in the US, Australia, Hong Kong and Germany. Please note that some items may be out of stock in the US or Australian warehouse, in which case we will ship your item from the Hong Kong warehouse. Please allow an extra 2-4 business days for your order to arrive in this case.
To track your order, simply wait for an email notification from us after your order has been shipped. It will contain a tracking number that you can use to monitor the status of your delivery. Please allow up to 48 hours for the tracking information to become available.
If you do not receive your tracking details within 2 days of receiving the shipping confirmation email, please reach out to us at support@groundingofficial.com. Kindly provide your name and order number, and we will assist you in resolving the issue.
In the event that you are missing items from your parcel, please contact us at support@groundingofficial.com. It's possible that your order may have been split into multiple deliveries. If we determine that an error occurred in fulfilling your order, we will promptly ship out the correct items using express international shipping to rectify the situation.